General rental terms

1. Service provider and scope

These General terms govern requests and contracts for the rental or use of the services offered by G Rent Srl, with registered office at Via Dorsale 13, 54100 Massa (MS), Italy, P. IVA IT 01487470450, REA MS-266085, Capitale sociale € 1.000,00 (hereinafter “G Rent”). Contacts: reservation@grent.online, tel. +39 345 960 4778.

The Terms apply to bookings made on grent.online, by email or through any other channel expressly accepted by G Rent. The vehicle page, the price summary, the booking confirmation and any special conditions form an integral part of the contract. In the event of conflict, the special conditions accepted by the customer prevail, without prejudice to the consumer's mandatory rights.

2. Definitions

• “Customer”: the natural or legal person who requests or concludes the booking.
• “Driver”: the person authorised to drive the car, named in the contract.
• “Vehicle”: the car or boat described in the booking.
• “Instant booking”: a booking concluded online with automatic confirmation and payment of the amount requested.
• “Request subject to confirmation”: a request subject to an availability check and to G Rent's written confirmation.
• “Rental period”: the interval between the agreed start and end date and time of the service.

3. Request, confirmation and conclusion of the contract

The catalogue and search results do not constitute an irrevocable offer. Availability, price and terms are checked at the time of booking.

For requests subject to confirmation, submitting the form does not conclude the contract and does not guarantee the vehicle. The contract is concluded when the customer accepts the quotation or the special conditions and receives G Rent's written confirmation; any payment requested must have been authorised or collected.

For instant bookings, the contract is concluded when the payment requested is authorised and the customer receives the booking confirmation. Where a security deposit applies, final confirmation is also conditional on completing the pre-authorisation within the time stated by G Rent. A simple acknowledgement of receipt or an uncompleted transaction does not constitute final confirmation.

The customer must immediately check the details, vehicle, dates, times, place, price and services included in the confirmation and report any errors without delay.

4. Customer requirements and documents

The customer and any drivers must meet the minimum age, hold a valid driving licence and meet the other requirements indicated on the vehicle page or in the confirmation. G Rent may request an identity document, a driving licence, billing details and a card suitable for the security deposit.

Failure to present valid documents, failure to meet the requirements or refusal to sign the contractual documentation may prevent handover and be treated as a no-show by the customer, unless the impediment is due to G Rent.

5. Features, availability and replacement of the vehicle

Photographs, equipment and descriptions are representative of the vehicle indicated. Before confirmation G Rent discloses any relevant limitations. If, for a supervening cause, the confirmed vehicle is not available, G Rent offers, where possible, an equivalent or higher-category vehicle at no extra cost. The customer may refuse the replacement and obtain a full refund of the amounts paid for the service not provided.

6. Prices, duration and extras

Published and confirmed prices are expressed in euro and include VAT, unless otherwise indicated where permitted by law. Before confirmation the total price and any determinable additional costs are shown or communicated.

For cars, each 24-hour period started is counted as one rental day, according to the rates applicable to the chosen duration. Included kilometres, cost per excess kilometre, delivery cost, fuel, additional services and other extras are indicated on the vehicle page, in the summary or in the special conditions.

When the customer requests delivery of the car to a place other than its base, the cost is calculated according to the distance and the delivery rate shown or communicated before confirmation. Pick-up at the indicated base does not incur that cost.

For boats, times, port of departure, duration, fuel, crew/skipper, indicative itinerary and included or excluded services are set out in the confirmation. Any cost not indicated in advance is due only if requested or accepted by the customer, or if it results from non-compliant use or documented damage.

7. Payments through Viva.com

Online payments are processed through the Viva.com platform. G Rent does not receive full card details. The available methods and any strong customer authentication are shown on the payment page.

For instant bookings, full payment may be required at the time of booking. For requests subject to confirmation, the payment, advance payment or balance is requested according to the quotation and the confirmation. If the payment is not successful, the confirmation may be prevented or suspended.

The customer authorises only the amounts clearly indicated in the summary and in the accepted terms. Any duplicate or incorrect charges are corrected and refunded in accordance with the Cancellation, refund and return policy.

8. Security deposit and pre-authorisation

The security deposit, where applicable, is indicated before confirmation or in the special conditions. It may be provided by means of a pre-authorisation on the card: the pre-authorisation temporarily reserves the availability of the amount and does not constitute a payment.

G Rent sends the secure Viva.com link during the 48 hours before pick-up; if the rental is concluded less than 48 hours before pick-up, the link is included in the confirmation email. Completing the pre-authorisation is mandatory to make the rental confirmation final. If the customer does not complete it, G Rent cancels the rental and refunds the amount already paid less applicable management fees and a penalty equal to 20% of the amount already paid, to the extent permitted by law.

At the end of the service G Rent requests the release of the unused amount, except for amounts reasonably necessary for damage, excesses, fuel, delays, excess kilometres, fines or other documented and contractually due costs. The time it takes for the amount to become available again depends on the card issuer and is not a refund time controlled by G Rent.

9. Handover and return of cars

The vehicle is handed over and returned at the agreed place, date and time. At handover the customer checks the apparent condition of the vehicle and reports any defects. On return, mileage, fuel or charge level, cleanliness and damage may be recorded.

The customer must give prompt notice of any delay. Returning the vehicle after the agreed time may result in a charge for the additional periods and for the documented costs provided for in the contract. Early return or not using part of the period does not give the right to an automatic refund, unless agreed in writing or required by a mandatory right.

10. Use of cars, prohibitions and liability

The car may be driven only by authorised drivers and must be used with due care, in compliance with the law, territorial limits, instructions and the insurance cover indicated in the contract.

• Driving under the influence of alcohol, drugs or substances incompatible with driving is prohibited.
• Sub-letting, racing, speed trials, unauthorised towing, unlawful use, dangerous transport or overloading are prohibited.
• Accidents, breakdowns, theft or damage must be reported immediately and handled in accordance with the instructions of G Rent and of the insurer.
• Fines and tolls relating to the rental period are borne by the customer. Any administrative fees are due only if provided for, transparent and proportionate to the activity actually carried out.

11. Boats and skipper

The boats published are offered with a skipper, unless expressly stated otherwise. The skipper retains nautical command and decides, in compliance with safety and regulations, route, speed, stops, number of people and whether to start, change or interrupt the outing.

The customer and guests must follow the safety instructions and communicate any relevant needs. Itineraries and times may vary due to weather and sea conditions, orders of the authorities, safety or operational reasons. If the service cannot be carried out safely, the rescheduling or refund rules set out in the Cancellation, refund and return policy apply.

12. Damage, insurance and subsequent amounts

Applicable insurance cover, excesses, exclusions and limits are indicated in the documentation of the individual rental. The customer is liable, within the limits provided for by the contract and by law, for damage, loss or costs caused by non-compliant use, negligence, breach of the prohibitions or inaccurate statements.

Any amount requested after the service must be justified and, where possible, supported by reports, photographs, estimates, invoices or other relevant evidence. The customer's right to dispute and the rights provided for by applicable law remain unaffected.

13. Cancellations, changes, no-shows and refunds

Cancellations, changes, no-shows, unavailability of the vehicle, weather for boats, incorrect payments and refund times are governed by the Cancellation, refund and return policy, available on grent.online and provided on request. The policy forms an integral part of these Terms.

14. Right of withdrawal

Under Article 59(1)(n) of Italian Legislative Decree 206/2005 (Consumer Code), the 14-day right of withdrawal does not apply to car rental contracts and to services related to leisure activities when the contract provides for a specific date or period of performance. The Cancellation, refund and return policy, the special conditions and the other mandatory consumer rights continue to apply.

15. Impossibility of performance and force majeure

If G Rent cannot provide the confirmed service, it informs the customer without undue delay and offers, where possible, an equivalent solution, rescheduling or a full refund of the amounts paid for the service not provided.

Events beyond the reasonable control of the parties, such as orders of the authorities, emergencies, dangerous weather conditions, closures, strikes or natural events, are handled according to the nature of the service, applicable law and the Cancellation, refund and return policy, favouring rescheduling or an equivalent solution where possible.

16. Assistance and complaints

For assistance, changes, cancellations or complaints the customer can write to reservation@grent.online or call +39 345 960 4778, stating their name, contact details and booking reference. G Rent acknowledges receipt and replies without undue delay.

17. Personal data

Personal data are processed in accordance with the Privacy policy published on grent.online. For online payments, Viva.com processes the data necessary for the transaction in accordance with its own privacy notice and with the privacy role applicable to the service.

18. Governing law and disputes

The contract is governed by Italian law. For consumer customers, the court of the consumer's place of residence or domicile has jurisdiction, if located in the European Union, and all mandatory protections remain unaffected. For non-consumer customers, the Court of Massa has exclusive jurisdiction, unless otherwise agreed in writing.

19. Version of the terms

The version accepted at the time of booking applies, identified by number and date. This is version 1.1, effective from 19 October 2026. Subsequent changes do not affect bookings already confirmed, unless agreed with the customer or required by law.